NVISO SA is committed to protecting your privacy and security.

This Privacy Policy sets forth how we collect and use personal information. By using this website and/or our services, you acknowledge that you have read and accepted our privacy practices set forth below.

As a company promoting privacy awareness and compliance, we at NVISO SA (hereafter “NVISO”), Parc Scientifique EPFL, PSE-D, 1015 Lausanne, Switzerland, have created a Privacy Policy that aims to help you understand what data we collect, what we use it for and how you can exercise your rights. Reading a Privacy Policy is important so we hope you will give it your time and attention.

What does Personal Information mean?

Personal Information means anything that can be used to identify you, including facial recordings and IP addresses that we collect as you participate in our study or information that we collect from users of our website.

IP address

Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not an exact determination of your location. IP addresses are basically how the Internet functions.

Collection and use of your personal data

We collect personal information that you choose to provide when using our websites, products and/or services such as, if you choose to create an account, register for our newsletter, send in a contact form, or use one of our products or services. If you apply for a job with us, we will collect all information that you choose to provide as part of your application.

In addition, we may collect the IP address of your computer in order to enable us to detect unauthorized transactions and to better manage website traffic.

NVISO follows the following principles in order to protect your privacy:

  • We do not collect more information than is necessary
  • We do not use your data for purposes other than those specified
  • We do not keep your data if it is no longer needed

If you do not accept our privacy practices, then you should not use this Website or our services. This Privacy Policy is incorporated by reference into and forms part of our Terms of Use.

When you visit our websites

When you visit our websites When you visit our websites You can visit our websites or use a mobile application without giving away your personal information.

NVISO uses Google Analytics and Cookies in order to improve our service, user experience and analyze how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language.

We also use other tracking software to understand and optimize the user experience and to improve our advertising both on and outside our website(s), including but not limited to Google Remarketing, Facebook Remarketing, Celebrus, and Marketo.

The collected information is used to provide an overview of how people are accessing and using our websites.

When you use our mobile applications

You can use our mobile applications without giving away your personal information.

When you use NVISO’s iOS Apps published on the Apple Store or open for testing on TestFlight, the personal information we collect includes all the data that you provide by filling out form to request services and information, and do not include images, videos, names or emotional profiles that are generated while using our software.

All images temporarily captured or generated while using our iOS apps are not recorded nor stored, they never reach our servers or database: they are processed locally on your device and deleted any time you close the application.

When you contact us

While you can use our website without giving out your personal information, once you contact us via the NVISO website, NVISO collects information about you.

The information you fill in (personal information such as your name, email address, organisation) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.

We will keep your data on record to assist in building aggregate data analysis to improve our solution.

When we meet at conferences and events

The information (ie: business cards, marketing materials, etc.) you share directly with our sales representatives (personal information such as your name, email address, organisation) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services, and/or for marketing and communication purposes.

We may combine information we hold about you, including personal information if you log in to our other web services, personal information collected through our direct or online relationship with you, information collected from a third party and information that is publicly available to better develop targeted products and services.

We may use your email address to contact you from time to time, in order to send notices required by law, to provide information regarding this website, or to resolve any complaint. We also reserve the right to mail or email information to you about our services, to provide offers to customers, or to send out our newsletter to you.


We may also use “cookies,” which are small text files that we place on your computer or device to allow us to track our research and assess participant behaviour information. We use third party service providers to track usage and interaction with the media players that are used to measure responses to advertisements. Our cookies are deleted after 13 months.

To find out more about cookies and how to delete them, please visit https://www.aboutcookies.org.uk/managing-cookies

Cookies are used as follows:

(a) To recognize you as a regular user
(b) To remind us of who you are
(c) To estimate our audience size by determining repeat usage of the Website to help target advertisements based on user interests and behavior
(d) To track your progress
(e) To measure traffic patterns for use as a research tool to understand how our users’ habits are similar or different from one another
(f) To compile statistics on usage patterns
(g) To conduct other research

You can set your browser to notify you when you receive a cookie, in order to give you the chance to determine whether or not to accept it. If you do not accept cookies, some pages of this website may not display properly or you may not be permitted to access certain information.

To recap, we make every effort to identify the purposes for which we will collect personal information at or before the time the information is collected. We will use your personal information only for the purposes disclosed at the time of collection or as otherwise set out in this Privacy Policy, unless we have your consent for another use, or unless such other use is authorized or required by law.

Our policy is to collect personal information from you for the following purposes:

(a) to provide emotion recognition software services to you or to provide a demo of our software services;
(b) to maintain a commercial relationship with you and to communicate with you (which may include: providing services, advertising, promotions, and account verification);
(c) to analyze and use the emotion analytics and personal information for our internal evaluation purposes only;
(d) to identify your needs and/or preferences;
(d) to meet legal and regulatory requirements
(e) to administer, maintain, manage, and improve our business operations; and
(f) as otherwise required by law.

Correction and OPT OUT

You have the right to request access to the information we have on you. You can also update, delete, or correct your personal information on file with us online, via email at [email protected], or via written correspondence at: Data Privacy Officer, Parc Scientifique EPFL, PSE-D, 1015 Lausanne, Switzerland.

We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity.

We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge you with an administrative fee.

You may at any time choose to unsubscribe (or “opt-out”) of any of our mailings, either by adjusting your membership settings or by contacting us via email at [email protected], or written correspondence at: Data Privacy Officer, NVISO SA, Parc Scientifique EPFL, PSE-D, 1015 Lausanne, Switzerland

Third Party Links and Services

Our website may contain links to third-party websites such as social media sites, and may also contain third-party plug-ins (such as the Facebook “like” button and Twitter “follow” button). If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function.

Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to consult.

Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the said social media networks with their own specific privacy policies you are recommended to consult.

As these third-party websites and services are not operated by NVISO, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and other information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third-parties.

Confidentiality and Security of Personal Information

NVISO cares to ensure the security of personal data. When NVISO collects information about you, we also make sure that your information is protected from unauthorized access, loss, manipulation, falsification, destruction or unauthorized disclosure.We use industry standard technical and organizational security measures to protect your data against unauthorized disclosure or processing.

These measures vary depending on the sensitivity of the information we have collected from you. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is absolutely secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Sharing of Personal Information

This Website does not rent, trade, or share personal information with third parties, except to provide products or services, which you requested, when we have your permission, or under the following circumstances:

(a) We may use third parties for credit card processing, which parties are prohibited from using your personally identifiable information for promotional purposes.
(b) We may share personal information with our business partners
(c) We may share your information with third parties in order to improve the quality or design of the Website, and to create new features, promotions, functionality, and services by storing, tracking and analyzing user preferences and trends.
(d) We may share your personal information if required by law and if we believe that the disclosure is required or necessary to protect our rights and/or comply with a judicial processing or legal process served on our Website
(e) We may share personal information if we believe that it is required in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, a potential threat to the physical safety of a third party, or as otherwise required by law.
(f) We may transfer personal information to a third party entity in the event of an assignment of this Website for any reason. You will be notified via email of any such change in ownership or control of personal information.
(g) We may share personal information with our legal, financial, and other professional advisors.
(h) may share personal information with website developers in the event that we are upgrading or improving our Website.
(i) We may share personal information with third parties upon receiving your consent as required by law.

Except as provided above, we will not share any of your information to any third party without permission

Transfer of Personal Information

We may transfer your Personal Information to countries inside or outside of the European Economic Area EEA (such as the US), but only to companies we trust. This includes carefully selected business partners that are certified as compliant with the EU-US Privacy Shield Framework or equivalent protections. We do this for our data management and business

purposes, in particular, for outsourced data processing by organisations on our behalf and in accordance with the stated aim of the data processing. We take appropriate steps to ensure your information is adequately protected. If you do not agree to this, please do not use our services.

Children protection

We are committed to protecting the privacy of children. In furtherance of this commitment, we restrict the evaluation of our services to persons eighteen (18) years of age or older. We do not knowingly or intentionally collect personal information from children under the age of thirteen (13).

Collection and use of anonymized data

When embedding our emotion recognition proprietary technology into their products, clients grant to NVISO a license to retain all survey or project results in those databases used by NVISO for benchmarking and validation of NVISO analyses, provided that such materials are available solely on a non-identifiable basis in the NVISO database.

When this Privacy Policy applies

This Privacy Policy is applicable to the services offered by NVISO SA directly or via our website. Our website contains links to other websites. Once redirected to another website, this Policy is no longer applicable.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting an announcement on our service or website. You are bound by any changes to our Privacy Policy when you use our service after you are notified (by an announcement on our service or website) of these changes.

In Summary

In accordance with applicable law, we only collect a limited amount of information about you that is necessary for improving our service.

We do not use profiling, we do not sell or in any other way spread your data to third parties. We do not use your data for purposes other than what we specified.We also make sure that your data is stored securely. We delete all information deemed no longer necessary.

We constantly review our Privacy Policy in order to make it better and protect you more.

Contact us at any time to:

  • Request access to information that NVISO has about you
  • Correct any information that NVISO has about you
  • Delete information that NVISO has about you

If you have any additional questions about NVISO’s collection and storage of data, please contact us via email at [email protected], or written correspondence at: Data Privacy Officer, NVISO SA, Parc Scientifique EPFL, PSE-D, 1015 Lausanne, Switzerland.

This version of the Privacy Policy is effective from October 27th, 2019.



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